Non-Violent De-escalation Training
Conflict is inevitable. Our Interactive training will help to keep your organization operating at a high level through all challenges.
The Importance of De-escalation Training
De-escalation training is crucial for businesses to mitigate the risks associated with negative customer experiences, escalated conflicts, and potential legal repercussions. Without proper training, businesses may face significant costs and adverse consequences.
Negative Customer Experiences and Reputation Damage
Customer complaints or negative online reviews can tarnish a business's reputation and deter potential customers. Unresolved conflicts or mishandled situations can lead to dissatisfied customers, resulting in negative word-of-mouth and a decline in business.
Escalated Conflicts and Liability
Failure to de-escalate conflicts can have severe consequences, including physical harm or property damage. In such cases, businesses may be held liable for any resulting injuries or losses. Legal fees, settlements, or compensation claims can significantly impact a business's financial stability.
Employee Well-being and Productivity
Employees who are not equipped with de-escalation techniques may experience mental health issues due to the stress and emotional toll of dealing with challenging situations. This can lead to increased absenteeism, decreased productivity, and a negative work environment.
Overall Business Performance
The absence of de-escalation training can have far-reaching implications for a business's performance. It can hinder customer satisfaction, impede growth opportunities, and limit the ability to attract and retain talented employees. Investing in de-escalation training is an investment in the long-term success and sustainability of a business.
De-escalation training is crucial for businesses to mitigate the risks associated with negative customer experiences, escalated conflicts, and potential legal repercussions. Without proper training, businesses may face significant costs and adverse consequences.
All of our trainings and workshops are customized to your specific groups - for profit companies, non-profit organizations, faith-based organizations, neighborhood groups, public safety and security, clubs and more. Any situation where people are working together is a place where conflict will arise. Our trainings and workshops focus on the ways in which conflict can be used to both solve problems and build relationships!
Our Evidence Informed, Experience Applied security consulting and training programs combine academic research with significant “real life” experience.
Our courses are designed to provide the knowledge and skills that your employees and volunteers need to be able to recognize inappropriate and concerning behavior, intervene in a non-confrontational manner and respond appropriately to protect themselves and others.
Our instructors provide courses that are highly interactive, engaging and use positive reinforcement, in a story-telling format, to create lasting "mental anchors". We are experienced trainers with extensive experience teaching in higher education.
Our goal is to provide a memorable learning experience for you and your employees. Our instructors leverage “real life” experiences, education, and research to create an engaging training session.
Examples of Our Training Solutions:
Workplace Violence Mitigation & Programming
Customer Service: De-escalating Difficult Customers
Hostile Intruder
Employee Harassment
Armed Robbery Safety
Law enforcement & Security Training
Situational Awareness
Our training can encompass broad points of view to narrow solution-oriented presentations to meet the challenges of specific business units. We work with institutions to understand their needs and then customize a security solution around the staff, facility, and risk. Our work is tailored directly to each client for those purposes.
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Here is what one Client said about their satisfaction
“One of/if not the best conflict de-escalation training I have ever attended. Lieutenant's lecture was relatable, accurate, and captivating. I really enjoyed the class."
- Police Chief, Major Cities Chiefs Association